Department of Consumer Affairs to Probe E-Commerce Platforms Over Hidden Cash-on-Delivery Charges
The Department of Consumer Affairs has launched an investigation into e-commerce platforms for allegedly imposing hidden charges on cash-on-delivery (COD) orders. These fees, often added during checkout, have triggered consumer complaints. Union Minister Pralhad Joshi called the practice a “dark pattern” that misleads and exploits buyers. The ministry is now scrut...
The Department of Consumer Affairs has launched an investigation into e-commerce platforms for allegedly imposing hidden charges on cash-on-delivery (COD) orders. These fees, often added during checkout, have triggered consumer complaints. Union Minister Pralhad Joshi called the practice a “dark pattern” that misleads and exploits buyers. The ministry is now scrut...
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